FAQ

Casino Intense is committed to making your time on the site secure, fair, and simple. This FAQ brings together the most common questions new and experienced players ask—account setup, deposits and withdrawals, bonus rules, verification steps, game providers, and more. If you don’t see your question here, contact our support team for a quick reply.

Whether you’re signing up for the welcome package, trying crypto payments, or checking wagering rules, the answers below are written in plain language and point you to the right place on the site. We explain the welcome bonus structure, standard wagering rates, accepted currencies, and what to expect during account checks so you can play with confidence.

Read through the sections that matter most to you, or jump straight to a specific question. Links to relevant pages are provided when helpful, and every answer includes practical next steps so you can get back to enjoying the games quickly and safely.

How do I create an account at Casino Intense?

Creating an account is fast. Click the “Sign Up” button on the Casino Intense homepage, provide your name, email, and date of birth, choose a strong password, and confirm your country and preferred currency. You’ll need to accept the terms and verify you’re of legal gambling age in your jurisdiction.

After registration, check your inbox for a confirmation email and follow the verification link. Some players are asked to complete KYC (identity verification) before making withdrawals; see the KYC question below for details. If you run into problems, contact support at support@casinointenses.com.

What welcome bonus is available and how does it work?

New players can receive a Welcome Bonus Package worth up to €888 spread across the first three deposits. Typical breakdowns are: first deposit 100% up to €100, second deposit 50% up to €588, and third deposit 100% up to €200. A minimum deposit of €15 applies for the welcome offer.

Wagering requirements are usually 60x the bonus amount, and the maximum cashout for bonus winnings is €100. Slots contribute 100% toward wagering requirements; other games may contribute less. For full VIP details and ongoing offers, check the VIP page at /vip.html.

Are there any no-deposit bonus codes I can use?

Casino Intense does not typically run permanent no-deposit bonus promotions. Most promotions require a deposit and may be time-limited events. When no-deposit offers appear, they’ll be listed in the Promotions area with clear terms.

Always read the terms for any promo, especially wagering requirements, minimum deposits, and maximum cashout limits. If you’re unsure whether a code is valid, reach out to support at support@casinointenses.com.

How can I deposit and withdraw money?

Casino Intense accepts a wide range of payment methods, including major credit and debit cards, e-wallets, bank transfers, vouchers, and cryptocurrencies. To deposit, go to your account cashier, choose a method, enter an amount, and follow the on-screen prompts. Withdrawals use verification and processing steps to protect both you and the site.

Processing times vary by method: cryptocurrencies are typically faster, e-wallets are usually next, and card or bank transfers may take several business days. Withdrawal limits and verification requirements can affect timing. For full payment terms and limits, see the payments page at /payments.html.

What payment methods and currencies are supported?

Casino Intense supports many popular payment options, including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Visa, MasterCard, Skrill, Neteller, Interac, Neosurf, CASHlib, Flexepin, iDeal, JCB, Maestro, Sofort, Wire Transfer, and others. The casino accepts multiple currencies, such as AUD, CAD, EUR, and several cryptocurrencies.

Availability depends on your country, and some methods are deposit-only. Check the cashier for which options are shown to your account. Always confirm fees and processing times before proceeding with a transaction.

What are wagering requirements and how do they work?

Wagering requirements tell you how many times you must play through a bonus amount before requesting a withdrawal of bonus-related winnings. Casino Intense typically applies a 60x wagering requirement to welcome and reload bonuses. That means if you receive a €10 bonus, you would need to wager €600 before bonus winnings become withdrawable.

Game contribution rates vary: slots usually count 100% toward wagering, while table games and live casino titles may count less or be excluded. There’s also a maximum cashout for bonus-derived winnings—commonly €100—so read the full terms. For the full list of rules, consult the site Terms and Conditions at /terms.html.

Is Casino Intense mobile friendly?

Yes. Casino Intense is optimized for mobile browsers on iOS and Android, so you can play slots, table games, and live dealer titles directly from your phone or tablet without downloading an app. The mobile experience mirrors the desktop site, with the same account dashboard, cashier, and promotions.

If you experience display or performance issues, clear your browser cache, update your device OS, or try a different browser. Contact support if problems persist.

What games and software providers can I expect?

Casino Intense offers a broad game portfolio from top providers, including Betsoft, Evolution Gaming, NetEnt, Pragmatic Play, Booming Games, Booongo, Evoplay, iSoftBet, Wazdan, Playson, Spinomenal, LuckyStreak, Tom Horn, and Vivo Gaming. You’ll find online slots, blackjack, roulette, poker variants, live dealer games, and specialty titles.

Available games may vary by jurisdiction and player account settings. Use the game search filters to find titles or providers you prefer.

Is Casino Intense licensed and regulated?

Casino Intense operates under a recognized gaming license and follows industry-standard rules for fairness and player protection. Exact licensing details are posted on the site footer and in the Terms and Conditions, so check those locations to confirm the current regulator for your region.

Regulation helps ensure games are independently audited, payouts are handled responsibly, and player protections are enforced. If you have questions about licensing, contact support.

What is the verification (KYC) process and how long does it take?

Verification, or KYC, confirms identity, age, and payment ownership. Typical documents requested include a government-issued photo ID (passport, driver’s license), a recent utility bill or bank statement showing your address, and, for card withdrawals, a photo of the front and back of the card used or payment provider confirmation.

Verification times vary but are commonly completed within 24–72 hours after all documents are submitted. You may be able to deposit and play before full verification, but withdrawals usually require completed KYC to comply with regulations and prevent fraud.

What should I do if I experience technical issues?

If a game freezes, a transaction doesn’t complete, or you can’t access your account, first try basic troubleshooting: refresh the page, clear your browser cache, or try a different device or browser. Check the site status and your internet connection.

If the issue remains, take screenshots, note the time and any error messages, and contact support at support@casinointenses.com for assistance. For account or payment problems, supply the relevant transaction IDs to speed resolution. For urgent problems, use the support page at /support.html.

What responsible gambling tools and protections are available?

Casino Intense provides tools to help you play responsibly, including deposit limits, session reminders, wager limits, self-exclusion options, and account cooling-off periods. You can set or change limits from your account settings or request assistance from support.

If gambling is causing you harm, contact a local support service or the National Council on Problem Gambling at 1-800-522-4700 for U.S. support and referral services. Remember, players are responsible for their gambling choices; use limits and seek help when needed.

How does Casino Intense protect my data and keep games fair?

Casino Intense uses industry-standard security measures, including SSL encryption and secure servers, to protect personal and financial data. Payment processing partners and verification steps add additional layers of protection.

Game fairness is maintained through reputable software providers and third-party audits where applicable. Random number generators and live dealer systems are monitored and tested according to regulatory standards. If you have security concerns or want details about audits and encryption, contact support at support@casinointenses.com.

Casino Intense is designed to be a safe, fair, and enjoyable place to play. Your account is protected by secure technology, and the site follows regulatory requirements to guarantee game integrity. Getting started is simple: register an account, verify your details if requested, make a qualifying deposit, and claim available bonuses. Keep in mind the terms attached to promotions—such as wagering requirements and maximum cashouts—and use the responsible gambling tools to set limits that fit your budget.

If you prefer fast transactions, cryptocurrency options are supported and often processed quicker than traditional methods. If you need help at any point, our support team at support@casinointenses.com is ready to assist. Sign up or log in now to take advantage of the welcome package and enjoy hundreds of slots, table games, and live dealer titles—play responsibly and have fun.